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March 1, 2019

The evaluation of the executive director or CEO is one of the most important responsibilities of a non-profit board. It is recommended that these occur annually. But a carefully considered and meaningful evaluation is a big undertaking for a group of volunteers. What if there was an attractive optio...

December 22, 2018

The worst thing you can do for your business (and your financial future) is to have the business growth and profit be dependent on you.

Your ego will trick you into believing that you need to do many things yourself when in reality, the business needs to operate as independently of you as possible.

Th...

December 19, 2018

Don't worry I don't Yell and scream!

December 18, 2018

Being emotionally attached to your business can be an expensive mistake.

From having conversations with clients and business owners, I can say that a common mistake is to refer to your business as “your baby.”

When the time comes to sell the business, and that's going to happen one day if you plan...

August 21, 2018

If you decide to sell your business to an outside acquirer, you’re going to have to decide between a financial and a strategic buyer—understanding the different motivations of these two buyers can be the key to getting a good price for your business.

A financial buyer is acquiring your future profit...

August 16, 2018

The 7 specific areas you need to consider in your franchise prototype process:

  • Primary Aim

  • Strategic Objectives

  • Organizational Strategy

  • Management Strategy

  • People Strategy

  • Marketing Strategy

  • Systems Strategy

These 7 areas will fine turn your plan for the ultimate l...

August 9, 2018

In the last post we talked about the first three of the 7 specific areas you need to consider in your franchise prototype process. Here are all seven again:

  • Primary Aim

  • Strategic Objectives

  • Organizational Strategy

  • Management Strategy

  • People Strategy

  • Marketing Strategy

  • ...

August 2, 2018

In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is.

Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your customers want. Know who your customers are and you wi...

July 26, 2018

Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something or trying to communicate th...

July 19, 2018

You might be wondering at what point in the process do you talk to your staff and say, “Hey, guys, we’re putting the business on the market. We’re going to be selling.” Should you be open and honest and transparent with them and tell them what you are doing?

The answer is really contingent on how you...

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